Excellent customer service! I ordered four rugs for a new home. The rugs were all multicolored and the advertisement on the website was pretty close to the in-person color. One of the rugs was not the correct size but this was on me. In my defense, I was moving out of state and I had to guess sizes from room photos and I had to have the rugs in place when furniture arrived. No matter, the return instructions were clear and the return was easy. I called the company several times with questions and the reps were so kind and willing to help. Although I was not in a position to measure before ordering, my advice would be to measure two or three times before ordering because return shipping is on the customer.