I was given a pair as a birthday present as I get terribly sore feet whilst exercising. I went through the full process and was delighted with the comfort of the asics shoes. Even if they weren't the most attractive looking shoes, comfort took precedence. Unfortunately after less than 3 months the rubber grip sole began peeling off my £120 shoes. Expecting to be able to take them back and be given a refund (or preferably a new or similar pair) on the spot I was instead told I needed to get them back to the original store where they could be replaced. Upon contacting the original store I was then told they needed to be inspected and sent away and that I could expect a response in 4 weeks. Not ideal considering I require them every day and can't exactly rent a pair for the four weeks. I now have to buy a new pair or put my running off for up to four weeks. Poor customer service and no one willing to help but instead referring to the rigid policy. The fault may be Asics issue but as they were purchased from an agent (Runners Need) I would expect them to take responsibility and sort my issue out and deal with Asics themselves.