On the 28th July 2020, I went to Runners Need Kensington store to request for a gait analysis at 11:40 am, the sales consultant respond was that I need to book an appointment online in advance even though there was only one other customer in store. He also did not offer me to book the appointment in store until I asked about it directly. So I booked an appointment with him for Thursday 11:45 am and today I got an email to confirm my appointment for 11:15 am. :( This shows how badly organised he is. I was served by a white male sale consultant in Runners Need Kensington store and he was serving at the till. I believe he did not make much effort to help me in my purchase, instead he made it so inconvenient for me. I would not go back to this store and will be purchasing my running shoes from a different shop.