Ordered a kids frog bike from here in good time for a birthday. They sent the wrong one, ordered an 8-10 yrs got a 3-5 yes instead. Not ideal but ok mistakes are made, contacted them & asked for an exchange for my original order. This is where the customer service goes very wrong. They insisted that the wrong one they sent was returned & received by them before dispatch of my bike. Now had I ordered the wrong size that would’ve been ok, my fault, but when it’s their fault you expect an apology & an immediate dispatch. In the end after days of numerous e-mails, always me corresponding first, I got them to agree pick up on delivery. They were more interested in getting the one they’d sent out wrongly than providing me with a £350 bike I’d bought. No follow up to check everything was ok which you’d expect given the circumstances. Very poor customer service, couldn’t be more disappointing, wouldn’t order a bell from them in future never mind a bike!