Poor Customer Care... On 3 January I bought Cannondale SCALPEL-SI CARBON 2 at Rutland Cycling (Web Order No. 304301), a competitive price, easy and fast online shopping process. From here the problems start... the shipping wasn't fast but I can consider it reasonable... but when I get the bike it comes with a piece RockShox XLoc Full Sprint Remote Control broken. I take several photos of the bike still inside the box and send it to customer service, without quick response I decide to call and explain the situation... I proposed to take the bike to a local store in France (country of residence) to pay and then send the invoice to be refunded... long process of emails, later they say they send the part themselves because the part that the local store said it was necessary to replace was not the right one. They send the part... and send the incorrect part, instead of sending the Full Sprint they send the single sprint... in the shop take the trouble to disassemble this piece and assemble it on the other control but without success. The Lefty suspension and the RockShox rear were never locked and unlocked correctly. Ah, I must say that they paid me the invoice for the store's labor (+/-50€). I take the bike to another local store to see another opinion... same answer the RockShox XLoc Full Sprint Remote Control has problems and does not let bleed correctly. I write again an e-mail explaining that what is necessary is the piece, and they reply that they have contacted Cannondale and expect a solution. In short... today May 8th I’ve used the bike 2 times, the suspension still doesn't work properly and I don't have a solution from the seller or the brand Cannondale... more than 40 emails exchanged without solution...