My Partner has just spent 2k on an electric bike with this company, from day 1 there where issues with it that he let them know, the biggest one being the gears which they said they would pay to be fixed if he went to the shop, guy in the bike shop said the seat was so wedged in he would break the frame if he tried to move it, so my partner took the bike all the way back in person to Rutland, he has now been informed he has to pay for a new seat that he didn't even move as its stuck in the first place, the bike is still under the 30 day warranty and they are trying to blame him for the errors, absolutely awful customer care, it now seems our only option is to go to trading standards, avoid buying from theses guys its been an absolute nightmare!