Buy from them at your peril. My daughter order her first carbon bike from them, She was so excited as needed a good bike to cycle the virtual ridelondon100. Bike came not packaged well, carried as not advised by box. Box damaged chain off thats not the end of the world but front wheel bent. The courier had not even tied the box to stop it moving. So without good packaging it did not stand a chance. Customer service is shocking no more of the bikes left she was extremely fair asking for the next bike up with the same discount she got on the ordered bike which meant she would have paid more than she wanted. They offered at not even 12%, she politely made her point and asked for it to be looked at by a manager. No response at all all day today. She has sent a nice email to MD David Middlemiss who from his linked in account "stands out in the crowd and has turned Rutland cycling around, informing him to look into his customer service, how the bikes are packed and the courier they use. Well this stand out in the crowd MD has not even confirmed he got the email (no out of office message) Shop elsewhere guys save yourself the stress. My daughet may now miss out on the classics medal as I am not sure she will make 100 miles on the bike she has. I am beyond disappointed or angry. Sleep well tonight Mr David Middlemiss and your employees.