Flight was good...easy to get from place to place cheaply.
Sadly, their offer to obtain transportation to and from airport went badly. I pre-ordered, and the driver was 10 min late. We had to book an UBER last minute to get to airport on time. Funny enough, the UBER driver was there within 1 minute.
We then recieved a cancellation fee from UBER, which was confusing. The car we were in was the same license plate as the UBER we had ordered.
Upon contacting Ryan Air, the confirmed our original driver was used??? And our 25€ charge was also completed.
So, I am suspicious....because they wpuld not refund us the UBER cancellation fee, even tho "their " driver was late...and it seems their same driver picked us up. But it was our new, last minute UBER license plate that picked us up.
In my opinion, Ryan Air , not UBER as they insist, should be refunding us our cancellation fee....as we did not cancel the UBER.
I will not use Ryan Air again for this service. It is suspicious and they refuse to rectify the issue
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