Shame you can’t give zero or negative stars. Ripped off on the booking charges where it didn’t let you take the seats that you’d already paid for. Made me pay for them a second time. Only realised after completing the booking. Tried to call to resolve - their phone lines don’t work. Chat team rude and unhelpful. Made complaint. Ignored and closed with canned responses. Don’t have a complaints process. Then going through the airport was horrible experience. No information on flight. Ended up stood on runway by plane for half an hour with no updates, no apology. Rude stewards when we got on the plane - one of them barging past the others in the aisle. Horrible to watch. Then got asked to move backwards to the seats we had been double charged for because the plane wasn’t balanced. Total joke.