For the past month we have had the worst flight experience we have ever had in our lives after using your services. We had booking a flight from Athens to Santorini on 23.7.2024. The flight was at first delayed for 2 hours and then cancelled last minute. I absolutely needed to be at Santorini at 24.7 morning which practically forced me to book another flight by another company last minute (as you know last minute bookings are always more expensive). Had I known that i wouldn't fly with ryanair I would have booked the other flight well in advance and paid much less money. Ryanair is 100% responsible for the cost difference between the two ticket which was about 30€. Unfortunately my flight was approximately 9 hours after my ryanair original flight which forced me to stay at the airport for almost 11 hours total, since the cancellation was overnight and there were no metro services and also ryanair did not hold any responsibility regarding transfer services compensation which should be expected for an overnight cancellation. Moreover, I had to stay without food for 11 hours because ryanair did not hold any responsibility regarding food coupons either and airport food is rather expensive not to mention unavailable at said timeframe. I arrived to Santorini 9 hours later that i had anticipated and planned and also hungry and with 0 hours of sleep, my mood was practically ruined and I ended up wasted half the first day of my trip trying to take some rest and relax after your terrible services for which no one at the airport would neither take responsibility nor explain. Not only was my trip ruined but my terrible experience continues even a month later, since I had made several attempts to get refund for at least the ticket price (which is the absolute bare minimum a respectable company would provide refund for). The refund application form was not working and giving us a different non sense excuse every time (for example the customers name is not right, the flight was not cancelled, we have received a big amount of applications and cant help you at the moment etc.). After a whole month of trying we contacted the chatbot who gave us a different link for another application form and told us that the link we were using (that we had found on the no-reply emails your ryanair was sending us) was wrong. We took a last shot to reapply for a refund and the final response was that the cancellation was not ryanair's fault or responsibility thus we are not entitled to a refund. Overall 100% horrible experience, I could spend hours callin ryanair every name in the book since it not only ruining my mood for a much anticipated trip but also made the refund process so complicated and after all impossible. Cancelling a flight is one thing, however taking 0 responsibility over it and providing 0 refund to the customers that trusted your "company" is another. If ryanair is not responsible for my horrible experience that is still haunting me a month later, I need to know who is and get my money back, since my time or patience are non refundable.