It is a disgraceful how Ryanair discriminate disabled passengers with mobility problem
I have travel from Budapest to London by Ryanair airlines. I have mobility issues so I use walking stick to walk and I unable to stand for long. Ryanair staff denied the boarding because I unable to stand and wait for the delayed flight for hours. I have been at the gate on time, sit front of the passport control desk for an hour. The Ryanair opened the gate, but there was no disabled sit provided after the passport control so I have sit front of the desk wait for arrive the delayed flight, and to the boarding to be start, because I am not able to stand and wait for hours. When the actual boarding started I walked to the passport control desk, but they did not let me board saying I was late. I told them I unable to stand and no disabled sit provided after the passport control, but the Ryanair staff was impolite and refusal to help. Eventually they refused my boarding and ordered me to go away. I told them I have hospital appointment next day, which is about my near future operation. The Ryanair staff ignored me, saying we did not care about your problem, we are in hurry, GO AWAY. I asked for police about this discrimination, and I already reported the issue to Budapest airport. Called several Ryanair phone number, but the Ryanair costumer services did not help. If I was able to talk someone, they told me I need to call other number which was out of service. In the end I called Budapest airport, they give me information and advice. I have to buy new ticket for the later flight cost £300. I have no extra budget for that, but I did not want to miss my Hospital appointment. I have to spend several extra hours at the airport my knee and hip were hurting very much because the long waiting.
I extremely disappointed with the Ryanair policy which force disabled people suffer at the passport control gate because they do not bother to provide sit for disabled passengers after the gate. I am sure it is against the EU law.
My concern some aviation officials do not care Ryanair airline discrimination policy will be effect all type of travel opportunity for disabled passengers. Today Ryanair use discriminating policy, next time another big carrier do the same, in the end disabled people has no chance to travel, because companies like Ryanair, do not want to provide the necessarily service for disabled passengers.
Please respond and give me advice how, and where I can report this issue to the European legal service or ask for aviation investigation against the Ryanair discriminative boarding method policy. It is no point wasting time to make EU law, when companies like Ryanair ignore them.
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