Extremely poor service, staff are horribly impolite, the airliner sucks out the money by thousands of rules and regulations. Once I paid ~£35 for only half a kg extra weight for my hand luggage. I told them that look, if I take this book out, it will be in the limits, and they said "no, it is not possible... if you don't pay now, I'm going to close the gate and you'll miss your flight... I'm going to press this enter button and you cannot take your flight anymore... pay now or no flight".
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