The delivery method of "Hermes" is utterly atrocious! I have the driver on cctv just walking up to the door not knocking just posting the note through the letter box, not once, not twice but three times(wasn't even a lady) ;), with zero information written on just that it was the 1st,2nd or 3rd attempt. Being a business owner myself I highly advise against any further affiliation with Hermes as their business practices are simply untrustworthy (cheaper is clearly not always better) I was told via email by Rydale that it was too bad and that I must just purchase again at the full price not the sale price it was originally purchased under...as you can imagine I did not take kindly to such a lack of customer service, this morning though I called Rydale and was connected to an agent (Mellissa) and must say she more than made up for the utter lack of professionalism via your other agents and resolved the matter in less than 5 minutes. As a whole I believe the fault to be solely with the Delivery means ie Hermes but as a business the responsibility lays with you Rydale to ensure you use trustworthy and reliable delivery methods...try DPD or ups etc