I received everything I ordered in a relatively quick timescale given the current pandemic. They were well packaged with clear returns information if needed. I bought 3 Huggate gilets/waistcoats (1 for hubby's birthday) and 2 polo belts (1 for hubby's birthday). I love my items although the difference between the dark denim and gunmetal gilets surprised me. They also have different zips and toggles! I kept both gilets as the size difference wasn't worth returning the item for. The belt (navy/sky/bonbon) is lovely but the holes are going to take some loosening up making it difficult to fasten at the moment. Hubby hasn't received his yet so will see how they fit him. Overall I am happy with the whole process and am happy with the items I've purchased. They are getting lots of use during the lockdown! I will purchase from Rydale again both online and at country shows.