The service was fine in terms of time. The delivery was prompt and it was packaged well. Unfortunately it arrived and was sent back within half an hour. The garment was totally ridiculously sized. I ordered and XL which it was in the body but more like what you would expect on xxl. The sleeves where extremely short where they ride up near my elbows when I stretched. I was really disappointed in the jacket I realise it's not a custom fit but the sizing is very poor. I wasnt particularly happy that all this has cost me nearly £10 for the delivery and the return cost. Very poor and very disappointing. Not sure I would risk it again which is a shame as i loke the look of some other products.