The initial experience with Safe Removals was good. I made an online enquiry and was then contacted to ask if an estimator could visit our property to ensure the price quoted was accurate etc. The man arrived and walked around the whole house with myself and my partner and subsequently we were sent a quote a few days later via email which was competitive. I agreed to the price and dates and that is where the problems arose. On the day of the move the van arrived an hour late but this could have been overlooked. On arrival the men began to load the van with our boxes, leaving the furniture until last. Around two and half hours into the loading we were told by one of the men that the van they had was too small and would not accommodate all of our goods. I then got a phone call from the office to ask why there wasn't enough room, strange question for a "professional" removal firm to ask a customer when they have been put and seen the house and its contents. I informed them that actually since the move we had thrown away two sofas and numerous other items so there was in fact, less than when the man came to do the estimate. I was then informed I would have to pay an extra £200.00 for another van which angered me greatly considering this was not my error. Myself and my partner were already short on money and as such couldn't afford to pay this, however the removal company now had half of our belongings in their van and we had to move out that day so were stuck. The office then told me that if I was to pay the total amount including for the extra van I could pay cash in hand to the drivers and they would not charge me VAT which I had no option but to accept. Because we were moving to Devon and had to meet the new landlady at the property we couldn't wait around for another van and so my mother waited at the property with our two your children for the second van which we were told would take around 30 minutes, this was at 11:30, while we set off for Devon. The second van kept getting "stuck in traffic" and despite being told many times over the phone that the van was just around the corner, it didn't arrive until 6pm, meaning my mother was waiting at the house for over 6 hours with two young children. She then informed the men what was to be packed and what was to be left and gave them a set of keys to lock up and put through the letter box and then set off for Devon herself. The first van hat had packed our things arrived at around 9pm at the new property and said they had run out of diesel so I had to drive 30 minutes to the local village to buy them a can of diesel. My mother and the children arrived at around 10 pm and because all the furniture had been left by the first van, we had no beds at all so had to put the children to sleep on our only sofa. The second van arrived at just before 1am the next morning and the guys were in such a rush to unload it they damaged numerous pieces of furniture including a lot of our nursery furniture for our baby which is shortly arriving. The boxes and furniture were dumped for want of a better word in any downstairs room they could find space, I myself had to unload and help carry the heavy items as one of the men couldn't lift anything heavy. The service included for dismantling and reassembling at the new house however all the furniture which has been dismantled was left in the new house that way, including the boys beds which meant they had to sleep on a mattress on the floor in our room and I had to reassemble their beds the next day. They took cash upon leaving and although I have been promised a receipt numerous times, I still have not been given one! We also realised the next day that my partners bedroom dressing table was missing, which was a family antique. I contacted the company the following day to explain how bad the service had gone and that items had been damaged and gone missing and was told they were looking into it and would come back to me. Since then I have sent around 10 emails and made phone calls and been completely ignored. This company has a very professional looking website and customer service initially but when it comes to the actual running of it, it is a shambles, a true micky mouse operation. To provide such a bad service is one thing, but to then completely ignore someone afterward is shameful.