This company answers its telephone within 5 rings. They ring back when they say they're going to. They see to make every effort to fit in short notice (even last minute) requests and changes to the schedule, with no fuss and no complaint. For me, they packed the partially pre-boxed contents of a flat where I have lived for nearly 50 years (a lot of stuff, in other words!) and moved it from Central London to a country town nearly 80 miles, where they unpacked into several locations, reloaded with different items - including heavy furniture and re-delivered all that to two London addresses. No losses, no breakages (despite having 20 boxes of glassware) - and best of all nothing but good attitude. One word of caution to people used to a more leisurely pace: keep your essential documents, medicines - even keys - close at hand, or you will find that they have been packed before you can blink, and you might spend the next three months looking through 50 boxes labelled "papers" or "desk" before you see them again. My vanishing driving licence is a good illustration. Five stars for a young firm willing - and it seems able - to please.