Even though there was no wine glasses, the inside table was pretty wobbly and the kitchen lacked sharp knives we managed to work throught that and had a great 2 weeks. The customer service from SailingEurope is outstanding. The agents are always nice and helpful and they will always listen to your problems and solve them asap. Diana really turned out to be a lifesaver hahaha That's why I would personally award SailingEurope 5 stars. We were all pretty cross with those glasses/knives/table situation in the beginning but later we realized that the boat was in excellent overall condition and that this was not SailingEurope agency's fault but of the company we rented the boat from. So no problem on their end :) I hope next year we will charter from their own base. We have already started making plans. Can't wait. See you soon