I missed my home delivery but the driver was very accommodating and we agreed I should collect my order next day. At the Letchworth store I was offered the order with 16 items missing - though a seemingly rotting onion sized avocado, not in the order, was thrown into the crate. (The crate had a paper note in it from the driver so its provenance plus my order number was clear). I had no followup email on the unavailable items. On speaking to staff they hardly believed me and wanted to take hold of my phone to check themselves! I said that since I was making a 10-mile trip just to collect it seemed hardly worth it, and notice of the shortfall should have been given; I might have cancelled the order given the petrol use. Then two packers brought half the missing items out of the store to my car. The "manager" however said I couldn't have these items - next to me, already on my order and given payment authorisation - as "they hadn't been paid for"! All this done with confrontational body language - so much so that I said "you're treating me like a thief". I suggested the system was rigid given the illogicality of it. No staff member was apologetic and certainly not nice about it. I later received, after phoning Sainsburys, a 10pound voucher (only to be used at Sainsburys). All in, bar the driver, a poor, badly coordinated, service that was humiliating.