Zero stars. “Drop us a note and we’ll get back to you as quickly as possible.” Rubbish! Upon realising that I had inadvertently left some Oster clippers in my virtual shopping basket and had paid for them when ordering a different brand, I notified this company immediately as per their policy and requested a refund for this product. I have made three telephone calls, sent three messages via their customer service system, and have sent at least four emails. I’ve yet to receive a reply. They are, apparently, uncontactable. Appalling customer service. Eventually received a reply stating that the order had been packed and cancelation would incur a 10% impost. They failed to check the emails, messages and phone messages I made in an attempt to “ contact them immediately”. They informed me that it usually takes 24-48 hours for them to reply. What a farce. Their oversight and inefficiency. They are not conducting their business according to their published policy. I’ve played by their rules, but they will be forced to abide by the rules of Australian Consumer Law. Complaint to NSW Department of Fair Trading pending.