Avoid this company at all costs! They are not reputable.. I ordered first time paid express delivery, received an email stating my delivery is not being dispatched due to technical issues. I called customer services twice - there customer service department is one girl that calls herself a receptionist, Leanne. She has no access to personal or order details, just takes messages for call backs. I’ve not received a call back in a week. I’ve emailed 20 times to be dealt with one person called Patrica the email is not company stamped. I immediately cancelled the order and requested a refund. However the order has finally arrived and they want me to return it at my own cost! I requested a paid postage return label they sent me a link... I don’t have a working printer!! I’m absolutely disgusted this company is withholding my money and the manager is too busy to talk to me because they have technical issues.
I have ordered many professional tunics for 20 years and I have never come across such low level customer service. They seem like it’s two people working from from a dodgy warehouse.
The quality of the garment also sucks!!
Recommendation lebeeby for actual quality and customer service.
I chose this one off company as they were cheap like the budgie! Never again!
3 years ago
Salonwear Direct has a
4.2
average rating
from
784
reviews
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