The Salter Chocolatier was brought for me last year by my son 2024. Which has been great. I use it everyday twice a day but only to mix and heat coco powder and milk. No chocolate flakes. Within a few month the lid internal knobs started to fall off. This was not problem and unnecessary, the extra mixer I put into a draw. Next to go wrong was the handle it became wobbly over a few weeks and contacted via chat Sept 2024. I contacted Salter and they said to talk to Tesco where my son had brought it from. He removed the handle plate carefully and tighten the screw and all was good. The lid has gradually continued to fall apart. The lid ring has become detached slowly over the last couple of months. I contacted Salter again and I was asked about the registration which I thought I had done. I apparently I hadn’t done this for my address. My son didn’t have the receipt from Tesco as he purchased the Chocolatier with the regular weekly shopping. After talking to costumer service several times via chat and then via email of which they always replied quickly. I was told Salter couldn’t help me, the only spares Salter sell are the mixer/frothers and I couldn’t purchase a new lid from them direct. I was told I could purchase one from Amazon or eBay. Which I did and it was too small. There is also no parts number for this product . I have tried to buy a pre owned Chocolatier for a lid but prices are crazy just for a lid. This product has been washed internally with a soft damp cloth each day carefully. This item is not cheap item and I believe the plastic used for the lid is not suitable for the heat of the drinks. I must say I am very disappointed with the after sales service from Salter and the spares they have. i think a lid is fairly important for safety! The 2 photos I have uploaded are less than a month apart and I now can't wash the rim due to it being so delicate.