I ordered the unlocked Note 20 in December. My cell service is with spectrum. I get the unlocked phone, give spectrum the IMEI number and they tell me they can't activate the phone. Unreal Samsung, is it unlocked or not??? I Schedule a return with Samsung, along with the earbuds. I drop the box at a FedEx Dropbox. When Samsung receives the box the phone is not in there. I also financed the phone along with a 1000.00 tablet for my husband which we kept. Now after 3+ weeks, over 4 hours on the phone with them I still do not have a credit on my account! Some idiot steals the phone, which is not my fault and I'm am not paying for it!!! Give me my credit and track the phone on your own time! I would love to know if it was a FedEx driver or a Samsung employee! But again, not my fault! My payment for the tablet and phone is due January 20th. I am not paying for a phone I returned! Absolutely horrible customer service, couldn't understand the Phillipine accent and then they would put me on hold and disconnect my call. One woman said I would get a credit immediately, still no credit! I will never ever use this company again! They send me an unlocked phone, supposedly, but not for spectrum wireless apparently!! Buyer beware!!!!