Minus 10 Stars!!! Paid $261 for what looked like a flat-rate refrigerator repair. Paid directly to Samsung, I think. Fridge is 9 years old. After 2 weeks and 2 visits, the second one because of "parts," tech says that fridge can't be repaired but will be replaced by Samsung - I presume they are making this offer because they can't get the right parts. Tells me I need to contact Samsung. Many hours on phone and on TXT with Samsung support (they kick me back and forth between these) and it goes from offering me a replacement, to 50% off on a new fridge, to about either $30 off on a new fridge or $26 in cash. Wow. And this is after 5 days worth of calls since last week. They said I'd be contacted in 1 or 2 days, but they never contacted me until today, and then only after I called. They would have been ahead of the game if they'd told me on day one that the fridge could not be repaired, and there was nothing else they can do. Instead, I get this frustrating run-around. Still don't know if I'll get a refund for the bogus repair call. As a result, I'm done with Samsung and its products forever. BTW this morning I RECEIVED a robo-call saying something like "This is your callback from Samsung. Our offices are currently closed..." You can't make this stuff up.