Very bad service I spend over 2000 on stove and have rupper lose from the rope send two time guy to fix they said not repairable and not oven manufacture defect , frank , Juan, manger said we have send three time rapier policy, after three time they decide it’s Physical damage and it’s alie no damage at all not even one scratch, call Jan 25 2021 lady her name riven with bad attitude yelling screening about they not going to fix or send other one even with 3 years warranty and it’s only two month old, I call one time repair they told me Samsung very bad for service they washing there hand off so they don’t fix it, Please you shouldn’t buy anything from this company they ripe me off been two month without stove try to save for one and I see the worst service. I am still waiting hopefully fix the stove .