We purchased a new American style fridge freezer which was installed on 15/1/2021. It did not work from day 1 and we've now had two engineer call outs to try and resolve. The first visit was to replace a sensor and the second visit was to replace the mainboard. The fault still remains and we were told by the engineer that there was nothing left to replace and that the unit would need to be replaced. The engineer reported this on the 25th of Jan but Samsung in their infinite wisdom has seen fit to ignore their own engineer's advice so we are left with a new unit that freezes everything put into the fridge compartment. Samsung is an utter disgrace and should be ashamed of their so-called customer service. . We will never purchase another Samsung device again as the support provided makes them worthless.