I contacted Samsung due to a strange smell coming from my 55”UltraK tv. They knew my tv was 3.4 years old but immediately sent a local technician. The technician came and checked tv with a remote Samsung specialist. They determined tv was in perfect working condition when the tech when to put tv together he pressured back panel very hard and warped the back panel and also damaged the screen(see pic attached blue line through screen). Samsung contacted me and Indicated that they wld order both panels. A week later they called and said that since the panels were not available and they had broken tv that they would pay the 760 that I paid and sent me a confirmaron indicating this. Two weeks later I got a note indicating the they wld only offer 140. I have tried and tried getting them to replace tv and they just ignore me and Indicate that I accepted that lower amount which I never did. I have been a strong supporter of Samsung but now no way. Don’t buy Samsung as if they will not be fair if anything happens to your set. I work in the travel industry and will advise all colleagues of this.