We purchased a washing machine directly from Samsung. They advised in an email that the washing machine would be delivered on 2/11. As I skipped work waiting to receive my new appliance, I was contacted to let me know that I would need an appointment for delivery, and the next delivery is on 3/5. We have waited for a little over 2 months to receive our washing machine since it was ordered, only to hear that we will not be able to receive it until a month later. This should have been disclosed as we purchased our appliance since we chose to buy it from Samsung since it was the earliest that would deliver to us. Should we knew that it would have been a month longer, we would gone somewhere else with our business. The customer rep told us that if we would like to get it now, we would have to rent a truck and travel 100+ miles to get it right away. We had also paid for installation, that we are requesting that they return back to us. This is the WORST SERVICE BY FAR that we had received. Customer service is numb to complaints and won't do much, but listen to us complain. No real solutions there. No one cared to help even a little. Will never recommend to anyone, EVER!