I am so fed up with my phone shipping to and from their Plano, TX. faclility. The employees and even techs are so useless and can never help you at all. You talk to someone different every time and they don't know a phone from a hole in the ground. I have been back and forth with them fixing my phone since Oct. 2020 & it is now mid Feb. I sent my Samsung phone to them with no visible cracks and only a Google maps gps issue, they send me a bill for $457 to replace the caase from a supposed crack I did not see and didn't ask for. It turns out, Google Maps had the problem with intermittent GPS, not my phone probably. I got back my phone "fxed" a few times then a refurb after. It still had the GPS problem becuase as I said, Google maps had the problem. Then they send me a refurb with a crack in the screen, when I never had a crack in my screen. It took a month to finally get them to tell me UPS will pay for it when clearly they sent it to me that way. So again, without my phone, I send it back, wait 5 days for them to "reveive it in", then the next night without a word, they create the label to ship it back with no warranty repair of my screen like I was told to send it in for. So the label gets created, hasn't even shipped, then they make me wait another week to get it back to send it right back again, instead of taking the phone box back to fix it before they let UPS pick it up. This place is useless. No discount for all this hassle. I've had 5 temporary phone plans and been without a phone this whole time. Way more time and money spent than repairing this old phone is worth but I couldn't afford another Note! Bottom line, I will never send in anything to Samsung again. Waste of gray hair, cortisol, years off my life, TIME *& MONEY! They might actually be a decent company if they had better Customer Service or Techs who gave 1 damn & knew what they were doing! They sure aren't there to help me, just frustrate me even more! Now instead of them just replacing the screen like I was told they were going to do, I will have to wait weeks again for them to send me a replacement I didn't ask for! If you ask for a manager, they make excuses and still do nothing! I am so FURIOUSSSSS!!!!!!! I regret the day I made that decision to send my "broken" phone there! Uneconomical & overpriced as well. They won't budge on the prices. I don't care if you know who this is, this is Lori from San Antonio!!!!!!!!