In November of 2020 I purchased a samsung galaxy note 20 and when it arrived I had a issue with signal not working and the screens display fluctuating a lot so I contacted samsung the same day and notified them. I was planning on returning the device and was told someone would contact me once the return button on the order was enabled. It has now been 4 months. I spoke with 14 Samsung reps since then and no one contacted me now its too late to return and was asked to use the warranty to repair it im assuming greedy samsung wanted to keep my money. Once i took it to get repaired i was told the internal motherboard was damaged like if someone crushed the board. the out side of the phone wasnt bent or cracked so it had to have happen while it was being build. samsung refused to honor the warranty and refused to accept my return even the repair agent said it was impossible to cause that much damage on such a small part with out damaging the outer casing. So samsung offered i turn in the phone and get a new one for the low low price of $1200 with a $300 credit on a note 20. i looked online and the basic return fore a note 20 on their page through normal means is 700$ on a 1200 phone. I would highly recommend using google phones instead of samsung since especially if you are running a small business. 3 out out of the 14 samsung reps left me waiting on hold for almost an hour hands down samsung doesnt care unless you make a youtube video or tiktok video explaining what you experience with their customer service. I had to pay back 500 to return the device and get a new one via the trade in process since they refuse to fix the issue so they are getting back the device one way or another and im going to resell the device for 900