If I could but less stars I would. I purchased a stove on the 15th of this month and called them to ensure the delivery. (1 there is no manager or supervisor to speak with and never got a call back. I call about 5 to 10 times a day. I called the delivery company they never got the order to do the delivery. (2 I spoke to a lady named Crystal today who first said my bank blocked the order which I know is false cause the funds have been taken from my account. I called my bank which confirmed. I have bank of America which is one of the best so they called with ne on 3 way. Chances are great cause Crystal answered again. She then back tracked and said she did not say the bank blocked it but could not say why it is blocked. They have them in stock she confirmed that. Still I have not received any call from anyone who could give me any answer to what is going on. Too bad cause I loved my Samsung TV but I also did buy them from best buy. Never had to deal with Samsung themselves before. Worst customer service experience I have had in my 38 year old life.