Bought a range and microwave thru Best Buy. They were delivered March 27. On April 15th ran the self clean option, the glass in between the doors shattered. Called Samsung they set up for service. The service company called on the 16th to say they would be out between 10-12. They never showed up. I called Samsung they said they didn’t have the part and they would order a replacement would take 5-7 days. Called Best Buy today the 22nd. They said I would come in the store and pick out the range and set up delivery. No one at Samsung told me this, so I called them. Then they tell me the exchange is in the return products department and hasn’t been approved yet and it would either be Friday or Monday before it’s approved then I contact the store for the exchange. No one told me that on my call onTuesday so here I sit with a broken oven for a week and will probably be another week or so for a replacement. If I hadn’t already ordered new cabinets I’d go with a different brand, but this size range was measured for the cabinets to go in both sides.will never buy anything from Samsung.