1st issue purchased a (gold)ie meaning yellow gold LT Active 2 watch...received box stating gold and contebt was rose gold labels on one side said gold and digital code was for gold then on one side small print unless u know  Abbreviations you would not have caught it The one product code in the middle of AUP C code stated rolls gold package said gold the codes were gold 1 barcode was different talk to customer service the package I received was for a gold watch the product they send me inside was free rolls gold watch it's my fault I was told subpar unprofessionalism....and received a pink gold rose gold instead of the gold one that we made sure was yellow gold watch....We  returned all product ruined wife's birthday... thank u for not doing anything to make better... (have ticket numbers on all issues u suck)Next on list ordered 2 watches active 2 and Galaxy watch 3 huge delay in shipping... Let alone everybody I talk to on the phone to resolve any issue had different education nobody at this place is on the same page or even can say same script... so now i have received a defective product and another ticket and 4 other people with different answer now been another 2 week physically....now 4 hrs of my life not going to get back ... and now being told the ticket submited on 11th has been looked at but no one has acted on it first was told 3-5 days turn around ( kim calma) u are in serious need of  Reducation let alone know your business.. now its the 11th day and i was told 7 to 10 days is turnaround time and now they will expedite my ticket and get back to me .. possibly this week or next ... but with all that has happened samsung u as a whole i would say 2 out of five on Google.. and negative 12 on customer service.. i have all in my account go check .. u will respond and i will continue to make little post to make sure u do fix  this ....waste of my time money and memories that u have ruined .. im no one obviously in ur eyes but u will know me......(ticket # 4158768973.. and the rest on my account ill verify when you respond.....)