We bought 8 brand new Samsung appliances from a large reputable appliance store after years of waiting to build a home. All counters and cabinets were built to fit the wall oven combo and the 36" wide induction stove top. We hauled the appliances ourselves as we are out of range for the store to install (3+ hours), paid for help to lift and install it only to find the brand new Samsung Wall Oven Combo DID NOT EVEN WORK THE VERY FIRST DAY. After many calls, emails, promised in home appointments (from Samsung) and no follow through on anything (from Samsung), we had to pay someone to help uninstall and lift it and we had to return it to the city. This took weeks to negotiate with Samsung CS. Now the 36"wide conduction cooktop has failed and apparently is not covered by any warranty (we bought it 29 JUN 2019 and started using it 13 OCT 2019 (18 months ago). It has some internal systems failure. Sorry that Samsung may be, they offer no assistance and have no suggestions for anyone that can repair it other than one store that can't even be found on the internet and even with that they offer no further options but say that if they could help they would. Please don't waste your hard earned money on their pretty products. And please encourage the stores you purchase from to stop selling their products by writing letters that support your experiences with Samsung products. There is little we can do but if everyone does even this, maybe there will be change. Forever hopeful........ I offer a pic of the perfect condition cooktop that doesn't work at all. It has been so well cared for from our end.