Hello, I ordered a RU9000 tv 4/11/2021. Was delivered and when I went to slide the tv in our living room the bottom of the box was covered in grease. The grease got on our carpet, the box was in poor condition, the actual tv was dusty and there was dust/shavings/ wood and plastic I think in the box. Sent the tv back. Offered 10% towards another tv. I said no. Then was offered $50 promo towards anything. I said yes. Finally had to reach out to them and they said we can only give you $25 promo. Not cool. It cost $79.95 to have the carpet cleaned. I have a 2016,2018,and 2020 Samsung tv, front load washer/dryer, I like tv's and want them in every room. They lost a loyal family over grease on my carpet from their delivery and not honoring the $50 promo for my troubles.