Purchased a Samsung refrigerator. The water line dripped, so Lowes sent someone out to replace the door. However, Samsung said not to replace the door and to adjust the flow of water. After that, the water barely came out. Then Samsung said they would replace it, but Lowes said it was on sale when we bought it, and now the sale is over, so we have to pay the difference. So much for the warranty. Their customer service is awful. Next time, I WILL READ REVIEWS before I purchase. I wish I would have done that first as many of these reviews tell you right away how terrible their customer service is. Be careful when buying from Samsung! And to think, all they had to do was replace a door.