I bought Samsung galaxy buds less than a year ago. It comes with a one year manufacturer warranty. Also bought a 2 year warranty on top of that with Asurion. The left earbud isn't working, so I contacted Samsung so I can get it exchanged or repaired. They told me that the warranty expired on February 28, which is less than a one year warranty. But I say "ok" and contact Asurion. They tell me that it is still under warranty with Samsung, so they make me contact them. The woman I was on the phone with told me to find the serial number for the charging cradle for my ear buds. Well, Samsung used crappy paint to print the number on the case, so it rubbed off through natural use. So the woman tells me to find the receipt, I do that but she wasn't able to explain to me what I needed to do. I told her I found the receipt and I ask her what I need to do, but her directions were very unclear. Oh did I mention that before this I was on hold for over an hour. I eventually hung up the phone frustrated that Samsung is unable to help me with something very simple. They refused to believe that my ear buds were still under warranty with them, and their directions were very unclear. I am going on vacation soon, so I would have liked to have gotten mine fixed or exchanged before then, but it looks like it won't happen. Unless Samsung is able to resolve this problem they created for me, I will never buy from them again. I have never been more frustrated in my life.