Samsung is a big disappointment. I have been a Samsung customer all my life and I most definitely is moving to Apple. The customer service is non existent and they do not care about customers. I bought a Samsung Note 20 Ultra less than 5 months ago and the phone is not working. The phone freezes every two seconds and Samsung says the only resolution is to get it repaired. This says one thing - THEY ARE SELLING DEFECTIVE PHONES - BEWARE AND DO NOT SUPPORT SAMSUNG. - No one will entertain replacing the phone when it has no physical damage - I have to take it to the store and have them change the parts in the phone. Why is this fair to ANYONE who buys a brand new phone!!!! this company is a scam and a complete disappointment. I will never buy another Samsung.