A Samsung representative, identifying herself as Kelsey, informed me that Samsung would repair my refrigerator door after investigating the correspondence that took place between another Samsung representative, Lyka, who used a 864-249-5454 telephone number to have my wife and I send her images of the damaged refrigerator door caused by her advice for us to use rubbing alcohol and other solutions on Thursday, April 22. Kelsey informed my wife and I that Samsung would repair the refrigerator door because of this situation on Friday, April 23, providing us with the ticket number 4159123963. Below are evidence of both correspondences. However, at the expense of our frustration, Samsung decided to renege on this decision, stating our problem caused by the company is a “cosmetic issue” and they are not liable. Yet this “cosmetic issue” was caused by them, with representatives acknowledging so to the point that Samsung set up a ticket number to have someone repair the door. If Samsung has any integrity, they would fulfill their original decision and fix my door, which they damaged. This is the first time in my life that a business admits damaging a product bought by a customer and refusing to repair the damage. This act is highly unprofessional and establishes a lack of confidence by the company. I am extremely disappointed.