DON'T BUY A SAMSUNG PRODUCT I'm writing about a Samsung range that I purchased 6 years ago. Last March (2020), one of the burner switches on the cook-top no longer worked, so I had to get it repaired. Three months later, another burner switch went and had to get that one repaired as well. Total cost - over $600. October of 2020, (Thanksgiving), I didn't understand why my 15 lb turkey was taking so long to bake. I decided to adjust the oven temperature, only to discover that the sensor was not working correctly and the oven temp read 212 Degrees, instead of 325 Degrees. I had the "Samsung recommended" repair service take a look and the repair person said I needed new sensors & a new Mother board. Total (over $650). The next day, after baking cookies, the oven was still not repaired - the same problem existed. The people at the service repair place "Totem Appliance" were excellent. They sent another repair person out and he determined that the oven is unrepairable. The repair person sent the report into Samsung, but it fell on deaf ears. I called Samsung to ask for my money back on the parts & labour, but they said there's nothing they can do. I continued to try to contact Samsung, but with much difficulty. The one person I was initially dealing with via e-mail, just stopped responding. Here's what I have to say about Samsung... Their Customer Support should be called NON Customer Support. I wasn't asking for a new range - I was only asking for my money to be reimbursed back to me (for the oven non-repair) . I will never, ever buy another Samsung product & I advise those who are buying something from Samsung to be "buyer beware". Very disappointed in their NON-service. Frankly...horrible customer service.