I have to say that I switched to Samsung many years ago as I loved the phablet experience the early notes provided. I jumped ship from the iPhone and I haven't looked back, until............ I made the mistake of using samsung.com's guarnateed trade in program to buy the z fold 2. My note 10+ was a mere year old and I babied that thing. Not a scratch on it and I was able to safely place it back in the originally packaging in pristine condition. I even took pictures of it to enure I noted its perfect condition. (FYI - I am a 50 year old woman that takes care of her phones) Anyway - I"m concvinced it's just a ploy to get you to spend more money on a newer model. I don't think they actually intend to give you the full trade in value, but after you go through the hassle of mailing in your old phone and already purchased the new phone you don't want to yet again go through the hassle of sending the new phone back and getting your old phone. Not when they jerked me around with a like new phone - that I bought from them a year before by the way. I have bought three phones, mulitiple earbuds and a samsung watch directly from Samsung.com. NEVER AGAIN. As a matter of fact - I just bought two new iphones for my daughters who are about to turn 14 - which is the age we allow cell phones in our home. The next time I need a phone - it will more than likely be an iphone. The sad part is that it's not because of the cell phone itself but because of the way Samsung treated me (promised money then found a way not to give it to me). I was loyal until they screwed me over. I switched from iphones over 10 years ago and now I guess I am switching back. Goodbye Samsung.