Loved Samsung tv's but my recent experience with their customer service was unbelievable. Bought a brand new 8K tv but unfortunately there were vertical lines across the whole screen. Called in and the first time I called they had a technician come take the tv and try and fix it. They replaced what parts they had to replace on the tv but that did not fix the problem. So Samsung was required to replace the tv. So a new tv was exchanged and the first thing I did was put on a hockey game and see if there were any lines on the tv. Turns out it also had lines across the whole screen. I also checked out all my equipment here before I called the first time just to make sure the lines were not coming from an external source. So called in again and told them about the lines on the tv. They immediately said that the tv would just be exchanged again. 2 months later no call no email from Samsung. I eventually call back to try and get an update. Samsung says they canceled the exchange because they could not get ahold of me. Meanwhile no one called me or emailed me at any point. This started a barrage of me calling in to the Samsung service centre trying to get this tv either fixed, exchanged or refunded. Eventually after being constantly lied to and given the run around I thought I convinced them to look at the tv and try and at least fix it. A technician was supposed to come by and take the tv that weekend and make the necessary repairs. Of course no one came and know one called. The Tuesday after I called the repair shop to check when they would be coming to get the tv. They knew nothing of this tv or any repairs to be done. Once again I called Samsung about this. Samsung tells me the technician looked at and told them it was working fine and there would be no other repairs or exchanges. So moral of the story is DO NOT BUY SAMSUNG PRODUCTS. They take no accountability for their shitty products and will lie and sweep you under the carpet. This tv is the last Samsung product I will ever buy!