READ ALL REVIEWS BEFORE ORDERING FROM SAMSUNG.... Horrible horrible service. Samsung has definitely gone down hill. Still waiting on receiving a brand new dishwasher. I’m going on 5 weeks now. I’ve had 2 delivery times scheduled already. Both times the delivery crew arrive at my home the call me outside to unbox the dishwasher in front of me. Only for me to see that the dishwasher is already damage. Of course I’ve refused it both times. The logistics company they use is XPO and each time they said that they and Samsung would follow up. I don’t hear back from either side so I end up having to sit on hold for 2 hours (each incident) explaining my issues over and over until I get transferred to a CSR specialist. Mind you; I have had to take off of work twice now for a time window that is given to me the afternoon before delivery day. Can’t adjust the time window or else I’ll have to wait 2 additional days before they can deliver again. Samsung Customer Service Reps are clueless and read from a script. This seems to be how Samsung does it. I’m a big Samsung fan but only have bought from Big Box Stores. This is my first time experience ordering directly from there website. At this point, I’m waiting for a call back just so I can cancel and get a full refund. Its been 24 hrs now since I’ve made my second call to Samsung after the second damaged delivery. I’ve already went to Home Depot explained my story and they actually gave me an additional savings of $150 for the trouble I’ve had with Samsung.com along with the Memorial Day sale they had AND set me up for next day delivery and install. I ended up going with Bosch. Spent a bit more than I wanted because I wanted to avoid anything with Samsung’s name on it.