I've had 3 Samsung phones over the course of the past 10 years. All 3 of them have swollen batteries that popped off the screen. I have never dropped them or damaged them. The cause was regular use. After the third time, I was not in a position where I could blow off a thousand dollars for a new phone so I was hoping to get it repaired for a cheaper price. Turns out that Samsung's laughably scummy design makes it so then the battery is built into the phone and can't be repaired by any third parties that would actually be able to help me. I had to go straight to a Samsung service center. Their customer support number is a joke. There are 3 ads being prattled to you after every button you press. After being redirected on the phone number 3 times and wasting an hour giving them a bunch of numbers (they even asked for my postal code for some reason) and listening to ads, the final lady I was directed to had no answer except "I don't know" or "I can't answer that because your 1 year warranty expired." I explained my experience with 3 swollen phones from their company stored in my cabinet and I was concerned that they'd catch fire or explode as swollen batteries are at risk of. At that point, the lady on the phone got extremely passive aggressive and said "I told you already that I can't help you." No apologies. No explanations or advice of what I should do with my dangerous batteries. Her only suggestion was that I call the Samsung parts company myself and I kid you not, ORDER the parts myself and repair it by hand. Samsung is a joke. I will never use their service again. I've owned a total of 3 laptops and 5 gaming systems from other companies without this issue. Yet Samsung can't even get their heads out of their ass long enough to do anything but steal your money.