Refrigerator went out 5 months after purchase. Called repair and no repair service is available in my area. Called for a refund. Got a text that the refund was approved. 2 days later got a text that said the refund ticket had been cancelled. I called again and was told by one agent that the refund tickets are always cancelled when it moves to the next step. I called again and was told that the first request was filled out improperly by the last customer service agent. They have then set up another refund request and restarted the process. I have called 1800 Samsung, spoke with at least 10 different agents, all with conflicting stories. Have asked to speak with a supervisor. I was hung up on once, transferred to a case manager and supposedly spoke with 2 supervisors. The first supervisor said the refund was approved and would reach my bank within 2 days. After 4 days, I called again and supposedly got a 2nd supervisor. He informed me the refund ticket was approved, but that the refund department need to review the request, and It could take 14 to 21 days for the request to be approved and the money to be released by the bank. I have spoken to 10 different individuals, in multiple countries. There accents and phone reception is horrible and hard to work around. They read from a script and can or will not answer questions. Absolutely horrible customer service. As of now, I have not had a refrigerator since the beginning of May, I have been told that I can not dispose of the unit until Samsung resolves the issue, and that final resolution is still pending on my case.