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Ifrah Waseem
Rubbish Refrigerator and its a nightmare to get a Replacement I bought the fridge freezer 3 years ago, quality was so rubbish that the internal shelves started breaking after a year. Then one day i heard some noise so i called the engineer, he didnt really check anything and left saying its working fine a month later freezer stopped working, called another engineer and he confirmed that its faulty and booked a replacement. The replacement came 2 weeks later and it was ACTUALLY DEMAGED. I rang again to tell them that uve sent me a demaged item, after 2 hours of headache on the phone i was told that ill get a 80 to 100cm high mini fridge to use for now. Fridge came was half the size, we already had our grocery done according to the measurements given to us. Spent another 2 hours with customer services, which was pointless and they wrnt happy to help at all. Ive got a baby who needs fresh milk at all time a girl whos just started school and need yogurts and drinks for school. I am a working mum who prepares food and keeps in the fridge in advance. I am absolutely devastated by their behaviour. I feel helpless. Ive wasted so much money on food so far that goes to bin every day. There no sense of responsibility. Beside all this i don't even know when my original fridge is coming, its been a full day and ive not received any email regarding that! Absolutely appalling service. Plz plz don't waste your money and time on samsung products. The quality is rubbish and customer services is awful!!!!
3 years ago
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