If you want a Samsung product, buy from Bestbuy or Amazon. Orders from Samsung direct take forever to ship and won't be properly packaged. I ordered a Jet 90 Complete Vacuum Cleaner in mid-April, and I got my item on 6/2 -- one and a half month delivery time. Before the purchase, the website shows an estimated delivery time of 1 week, which was total BS. I got an email in early May saying that the delivery was delayed with no explanation. So I contacted the customer rep and they said the item was in their warehouse, they just needed some time to ship it out. I was super confused and couldn't understand if the item was in stock, why they needed so much time to ship it out. The customer rep agreed to expedite my shipping, but it still took 1 more month with "expedited shipping". It got worse when I finally got my item on June 2. The package was totally broken and the seal was opened. Samsung clearly didn't care. They didn't bother to find a proper box and to put on some tapes. The FedEx delivery man looked at me apologetically, but I don't blame him. It's clearly Samsung's fault!