Washing machine got louder and louder and was obviously on way to failure. Called for warranty service 11 months after purchase. Samsung service technician indicated that motor was shot and would be replaced under warranty. Scheduled multiple service calls for repair over next month and they kept cancelling because Samsung would not release parts to them. They finally scheduled the replacement for 2 days after my 1 year date of purchase with part in hand and then claimed it could not be fixed and that Samsung would replace entire machine including pick up, drop off and installation. They went through the process of telling me that it would be replaced through Lowe's as point of sale location. After several calls over the next 3 weeks they assured me that it was being replaced and then came back and said that it was now out of warranty so they would not refund or replace unit. Their mode of operation seems to be to drag it out beyond purchase date even though I asked multiple times during this drawn out process if this was their plan. So now I seem to be stuck with a broken 1 yr old machine with the choices of purchasing the same piece of junk that sits in a matched set, buy parts and fix myself or buy a different manufactures model that might fit with dryer and not match. No one should ever buy from Samsung if they value their hard earned money.