Online support is horrible. I have a Samsung tv with HBO max subscription through that it. HBO max quite working last year in July so I went in and updated my card. Thought nothing of it because HBO max was working again. HBO max stopping working again said I needed to update my subscription sooo long into the app which it says I am being charged and have been for a year for two subscriptions Che led my bank account and sure enough every single month charged twice for two subscriptions for same exact thing. After hours so I got online support I was transferred 4x told to just go delete my subscription if I didn’t want it. Told it would not charge me for the same tv subscription two times with one card or I must of signed up my self twice so I just needed to go cancel the subscription and also told by the third and fourth person I would need to contact someone else as it’s not there department EVEN though I was transferred to them by someone on there own team. Rude, very unhelpful and I had to answer the same questions over and over and they still ignored what I said and just kept saying just cancel the subscription. And I might add I asked to speak with a supervisor so the fourth person who told me they could do nothing and might I add he is the one who stated that would not happen with being charged twice for the same subscription. He also told me I was wrong that they could not charged a expired card which I never said they did supports them not actually reading what customers are saying