We purchased a fridge that is 6 1/2 months old. It stopped working, phoned Samsung, they took 10 days to send someone to look at fridge, when the tecjnichian arrived and I described the problem ( as I had already over the phone orginally )he immediately said the fridge needs replacing. He phoned Samsung, they confirmed yes this is what is needed. We are now 4 weeks without a fridge. When we contact Samsung ( everyday) no one can help but to say everytime " we will call you in 1-2 days ). We have contacted Fair Trading, they have told us we must go through the store we purchased at, seems strange when Samsung were happy to send out a technician and did not tell us to go back to store. We contacted the store, Good Guys Cairns, previously had chosen not to do this because the buying process was so appalling - we received our fridge 7 weeks after they said we would. So now it is two weeks since contacting the Good Guys, they have not been able to sort it. So here we are hugely out of pocket, into week 4 of being fridgeless, added the additional 7 weeks from the beginning and I can say overall The Good Guys Cairns and Samsung are quite happy to receieve your money but have no urgency or concern to attend to warranty replacement. Disgusting that theses companies can carry on like this without being held accountable.